Prescriptions

You can order your prescription when you have a week supply left. From when requested your prescription we have 48 hours to action this and 72 hours for it to be signed off by the doctor. 

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: Patient Access

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• bring the paper form to the surgery, Monday to Friday from 8am to 6:30pm
• post it - if you enclose a repeat slip with stamped and addressed envelope, your prescription will be returned to you. 
• email the practice at fountainsmedicalpractice@nhs.net

We do not take repeat prescription requests over the phone.

Some pharmacys will send you a text you when your prescription is ready to collect.

You can also check through the NHS App if your prescription has been signed off by the doctor. 

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription fill in our medication query form.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• Impetigo (aged 1 year and over) 
• Infected insect bites (aged 1 year and over) 
• Earache (aged 1 to 17 years) 
• Sore Throat (aged 5 years and over) 
• Sinusitis (aged 12 years and over) 
• Urinary track infections (UTIs) (women aged 16 to 64 years) 
• Shingles (aged 18 years and over) 

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.