Appointments

Patchs is an easy way to contact your GP practice online.

All you have to do is register once then you can submit a request for yourself or on behalf of someone you care for.

Please note: Patchs is only available during surgery opening hours and will not be covered over the weekend, bank holidays or evenings. 

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01244 325721, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our GP online system - Patient Access
• phone us on 01244 325721, Monday to Friday from 8am to 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Medical Students

Occasionally, medical students or student nurses may sit in on consultations, but only with your prior permission.

If you are unable to keep your appointment, please telephone the surgery with as much notice as possible so that your appointment can be offered to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01244 325721, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone 01244 325721 before 10:30am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

This service is available to all patients to book a routine appointment outside of practice opening hours. 

The Enhanced Access Hours Service makes it easier for you to get an appointment at a time that suits you, including evenings and weekends. 

The service offers pre-bookable, routine primary care appointments with a range of clinicians including GPs, Nurses and Health Care Assistants. 

Appointments are available: 

• Monday - Friday from 6.30pm to 8.00pm
• Saturday - Sunday from 9am to 5pm

However more information can be found here: Enhanced Access | primarycarecheshire 

How do I book an appointment?

Contact your GP practice in the usual way to request an appointment. Some appointments will be available to book up to 2 weeks in advance and some will be available to book on the day.